Samsung’s Galaxy Note 7 Disaster: What’s the Latest

Nicholas Headley

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Amid the depressingly similar horror of US politics this weekend, another disaster that has been in the news lately might have been forgotten – Samsung’s Galaxy Note 7 crisis. What started out as a few isolated reports of exploding batteries in late August, has continued to gather pace. Samsung initially delayed shipments, then issued a worldwide recall on September 1st, before sending out replacement Note 7 devices that same month. But over the last week, there have been multiple reports of replacements catching fire, too. Here’s the latest.

What’s the news?

Replacement Galaxy Note 7 devices that Samsung has sent out to customers are proving to be just as unsafe as the originals. Since Thursday, there have been a total of five replacement phones catching fire, the latest happening in Texas. To be clear, these are the devices that Samsung claims “safe.” They are not.

What is Samsung doing?

The company says it has adjusted its production of the Note 7, but has refused to confirm or deny reports from The New York Times that is has suspended production all together.

A disturbing report surfaced yesterday saying that Samsung reportedly knew that one of their replacement Galaxy Note 7 devices exploded and caught fire, but tired to cover it up.

What are carriers doing?

Mobile carriers are stopping all sales and replacements of Note 7 devices, including the new devices shipped out by Samsung. In the US, Verizon, AT&T, and T – Mobile have all issued statements saying so. Sprint has yet to announce that it has stopped sales altogether, but last week said it would offer customers exchanges on even replacement Note 7 devices.

What should you be doing?

If you’ve got a Note 7, be it an original or replacement, you should back up your data and stop using it right now. Head down to your carrier’s nearest store as soon as possible – they’ll give you a new device.

You may tell yourself you’re happy to take your chances, but think about all the places your smartphone will go over the next week: it’ll be in your car, in your pocket, or maybe in the hands of children. Now imagine it bursting into flames. It’s not worth it.